FAQ

Can I get a return or exchange?

I will grant a refund for items that are returned in the same condition as it is when you received it, with the PaigeTyler label intact. For example, if you order hair from us and when you receive it, you no longer need it. You will be asked to send pictures of the hair to 317-657-5385 to be approved for a refund.  If the pictures of the condition of the bundles are approved for a refund,  I will gladly accept a return for items that can be restocked and resold. You have 15 days to return it for a full refund excluding shipping fees. For the curly hair, such as "tight curly", "deep wave" and "body wave"  I will not grant a refund if the curls of the hair have been fingered combed, pulled apart, manipulated (frizzy).  

I will not refund or exchange any hair that has been worn, installed, dyed, cut, or made into a wig.   

How long does shipping take?

Please allow us 7-10 business (max) days to receive an order, but it can arrive as soon as 2 days depending on the state it is being delivered. 

Expedited shipping is offered occasionally. If that option is available at checkout then feel free to select faster shipping. Please select expedited shipping at checkout when you place your order. We do not send invoices to upgrade from standard to express shipping. If the expedited shipping option isn't available at checkout it is unavailable.

How can I be featured on your website or Instagram?

Send your photos with our hair to paigetylerco@gmail.com. On social media sites, you can use the hashtag #LuxeGirlthenyou will be feature as a Luxe Girl on our site.

How long does this hair last?

Our virgin human hair lasts up to 2 years if properly maintained.

How do I maintain this hair?

You’ll get a haircare card with your order to help you.

Can I dye. bleach or color this hair?

Yes. Our hair is 100% virgin human hair so it can take bleach, straightening, dye, and curls really well. We do recommend going to a professional stylist for any of these services.

How many bundles are recommended?

  • For 10” - 18” we recommend 3 bundles
  • For a full install For 20” - 26” we recommend 4 bundles
  • For a full look For 28” - 30” we recommend 5 bundles for a full style ​

Contact

We’re committed to providing excellent products and superior Customer Service throughout the hair buying experience. Our staff is available for support during the entire process, before and after purchase to ensure complete customer satisfaction.

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